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how it works

  • 1

    Send Enquiry

    Send Enquiry

    Now that we’ve introduced ourselves properly, we would like to get to know more about you. What’s on your mind, your interests, preferences, priorities and travel dates. We want to know about that place you’ve always dreamed of and take you there. Help us, by filling the topics on our form.

     

  • 2

    Receive a proposal

    Receive a Proposal

    After knowing your motivations, we can get in touch with our partners and start selecting the finest options for you as well as negotiating the best price. Based on your answers, your travel consultant will send you an e-mail with a detailed proposal. Here you will have a personalized itinerary and a hand-picked selection of suggested hotels and services. If you already work with a professional consultant, we will gladly cooperate with him while designing your trip.

  • 3

    Discuss and refine your tour

    Discuss and refine your tour

    We want this to be a life-changing journey, so we’re here to explain everything and clear all your doubts. Given this, we can change your travel plan as many times as necessary. We will only be pleased when we meet your expectations, as well as your budget.

  • 4

    Book your trip

    Book your trip

    As soon as we’ve reached your ideal trip plan, just send us an e-mail confirming your intentions. We’ll handle all the bookings for you – you’ll only have to sit back and shiver with anticipation. However, to confirm your bookings and guarantee a dream trip, we kindly ask our clients to make a 25% deposit. The balance will be paid one month before your arrival. We accept payment by bank transfer, PayPal or credit card. Since we know unforeseen events may happen, you have the possibility of cancelling your trip until five working days before your arrival, without any cancelation fees and with total refund.

  • 5

    Enjoy your time in Portugal!

    Enjoy your time in Portugal!

    By making a reservation with us you won’t feel lost after landing. We’ll always have someone waiting for you at the airport that will not only hand you everything you need to start exploring the country on your own, but also drop you at the first hotel. Although you travel independently, you won’t be alone, since you can call our helpline if you need any support.

Frequently Asked Questions

  • How can I book a tour with Portugal Trails?

    1. You can either call us, send us your inquiry online, or via email. To contact Portugal Trails, click on the “Contact us” or “Check Availability” boxes that you can find through our website, or send an email to us at [email protected] Please include any questions that you may have regarding a tour that you have seen on our site, or in general, or let us know your preferences and requests for a tour proposal.

    2. One of Portugal Trails Travel consultants will reply to you, and then send a proposal with additional information or with a suggested itinerary which will include our suggested hotels, additional services and pricing. If you have made an inquiry and have not heard from us in 48 hours, please do contact us again as sometimes our emails do not get through to our clients due to their spam filters.

    3. Once you are ready to confirm your trip, tell your travel consultant that you wish to book the proposed tour.

    4. Portugal Trails requires a deposit of 25% of the total amount of your tour. Upon receipt of the deposit, Portugal Trails will then book all services with the suppliers.

    5. The balance is due 4 weeks prior to your arrival date and at this point we will forward copies of your travel documents by email. You will receive a hard copy of all of your documents on your arrival in Portugal.

    At any time during the process you can call us to ask questions, or for more information. While we are located in Portugal, we have set up a Skype account with international numbers so that you can call us without calling internationally.

    U.S.A.: +1 347 674 5947 (04.00am to 01.00pm New York Local Time)

    Australia: +61 2 8011 3734 (08.00pm to 04.00am Sydney Local Time)

    Spain: +34 902 01 80 14 (10.00am to 07.00pm Madrid Local Time)

    If your country is not listed here, you can still call us at any of the numbers mentioned above.

    6. During your tour, you will have available a dedicated helpline, available from 08.00am to 10.00pm every day, that you can call for help with any situation that may occur.

  • How can I know the price of each tour?

    Price estimate for the tours on our website is available by clicking on the "calculate price" inside each tour. If you wish to have a tailor-made tour please send an inquiry, and we will put together a custom itinerary and provide pricing for this tour. The tour prices are total for the number of people in your party.

    All prices mentioned on this website are in Euros and include VAT.

  • When booking with Portugal Trails am I paying more that I would pay if I booked directly with the hotels and rental car company?

    Our prices are lower than our direct competitors’ and are very competitive when compared to the ones found on hotel and booking sites. We are committed to providing real value for money.

  • Are there additional charges to use your service?

    No. There is no additional cost for our services. The total price in our proposal will include our services.

  • Can I ask for a fully personalized tour?

    Yes, our travel consultants will be delighted to design a tailor-made tour in order to meet your expectations, interests, or specific needs.

  • Can I make any changes to Portugal Trails predefined tours?

    Yes, our website tours are merely suggestions. They can always be changed according to your preferences, interests or travel needs, while in the process of agreeing to details with your Travel Consultant.

  • Can I make a special request or ask for special assistance?

    Special requests should be discussed with your travel consultants beforehand. If you have a disability or suffer mobility difficulties or food restrictions please let us know so that we can channel our efforts into finding suitable accommodations and adjust the itinerary. However, please be aware that Portugal has few infrastructures for the disabled, although this situation is gradually changing.

  • What is included in my tour?

    Basic inclusions are:

    - Accommodation with breakfast each day – 3 different budget levels to choose;

    - Our 300 page exclusive Portugal Travel Guide – insider’s guide;

    - A customized Roadbook (itinerary, road directions, daily suggestions and tips of where to go and what to see, specialties of the area and recommendations of where to eat, ideas for excursions, the best museums and monuments to visit etc.);

    - A Rental Car, Driver-Guide or Car Service, Trains & Transfer, depending upon which option you have chosen;

    - A helpline (phone number) that one of our Travel Consultants will answer should you have questions or need any assistance while in Portugal, available from 08.00am to 10.00pm;

    - Our travel consultants may suggest additional activities to make your trip even more memorable!

    - V.A.T and all service taxes.

  • What is not included in my tour?

    While we would be happy to include additional items, those that are not included in the basic tours are:  meals (except for breakfasts, which are included with the hotels); early check-in and late check-out at all hotels; activities and tours that are not included in the initial proposal; entrance fees to museums and monuments; all flights; travel insurance; parking, tolls, gas, and other car expenses not described in price inclusions; Parking, tolls, gas and other car expenses not described in price inclusions (if applied); City Tourist Tax charged at your accommodation on certain municipalities; personal expenses and additional expenses in case of force majeure.

  • Will I be able to visit all the sites and monuments as described on your detailed programme?

    We believe you will! But please have in mind that this is subject to monuments/sites schedules, local festivities, unforeseen events, how much time you dedicate to each site, weather conditions, some of the activities are subject to confirmation because some may not be able to be done during winter, etc.

  • Will I have enough time to do everything suggested in my itinerary?

    Of course! Our tours have been designed for you to be able to experience every suggestion but will be anyway adjusted for you to have free time, according to any limitations and also for daylight savings time.

  • Is it better to book early or late to secure a good deal?

    There is no right or wrong time to book, although if you are travelling at peak times, we suggest that you book as early as possible so as to ensure availability. Additionally, we work with some hotels that offer early booking discounts which we would be happy to pass on to you. Some of the accommodations we propose are boutique hotels, guest houses or rural tourism units, which due to their nature do not have many rooms. They are very comfortable, with great charm that therefore, do not have the capacity of a large hotel.

  • How can I pay for my trip?

    You can pay by bank / wire transfer or by PayPal. We do not accept credit cards directly so as to keep it more secure for all involved. Credit cards can be used via PayPal even if you do not have an account. Pending your choice, we will either forward a secure link from PayPal requesting the deposit, or our bank information. You have the possibility to pay in different instalments, providing that the total amount is settled by 1 month prior to your arrival date.

    If we do not receive the final payment on time, we will consider the booking canceled and will apply our cancellation policy.

  • How will I know when my tour is booked?

    You will receive a confirmation email from Portugal Trails as well as your receipt of deposit.

  • When and how will I receive my travel documentation?

    Once we have received your final payment, we will send you a final receipt along with your vouchers and travel documents via email.  You will receive a hard copy of all of your documents and Roadbook, as well as our Guidebook and maps on your arrival in Portugal.

  • How can I cancel my tour?

    To cancel your tour you just have to send an email to your travel consultant requesting the cancellation.

  • What happens if I cancel my tour?

    If you cancel 5 working days or more prior to your arrival, your cancellation will be free of charge.

    If you cancel within 5 working days of your arrival, you will receive a full refund with the exception of the first two days of hotels and services. In case of Force Majeure, we will gladly work with you to either reschedule the tour, or try to obtain a full refund.

    If you do not show at hotels the full amount will be charged.

    If your "Travel Kit" (Roadbook and Vouchers) is already created and sent, we will charge €200.

  • What if I have a problem while in Portugal?

    As part of our service, you will be provided with our helpline number which you are welcome to call should you need assistance, additional information, or just wish to connect while you are in the country. Available from 08.00am to 10.00pm.

  • What if I have a complaint about a specific service?

    If you have a problem, please address it immediately with the supplier (hotel, car hire, driver etc.). Many matters can most easily be resolved for you on the spot, when the supplier can see and understand the exact nature of any problem you may have. If a matter cannot be resolved or you feel you need assistance, please call us on the helpline to try to address it right away. In the unlikely event that matters cannot be resolved immediately, we will continue to work on it for you to try to come to a resolution. You should anyway request for the Complaint Book, official and mandatory for every business, and leave a written complaint there.

    In case of dispute you may also recourse to the following entities of Alternative Dispute Resolution:

    - Arbitration Commission of Tourism of Portugal in http://www.turismodeportugal.pt; - Other Alternative Dispute Resolution Entities of Consumer Disputes (RAL) available http://www.consumidor.pt, in Lista de Entidades RAL
  • How can I let you know about my level of satisfaction about my trip?

    Will receive at the end of your trip a short online survey. Any evaluation, whether positive or negative, will be taken into consideration by the Portugal Trails team. Our goal is always to improve the quality of services we offer, so your feedback is most important to us.

  • What is the best time to visit Portugal ?

    The high season in Portugal ranges from mid-May to mid-September. It's a great time to travel, with good weather perspectives. July and August can be very hot, especially on the inland part of the country. The months of winter and spring are good options, with very competitive prices but you should expect some rain and in December / January, some cold weather as well.

  • From what time can I check in at hotels and until what time can I check out?

    Check in time is normally 04.00pm and check out at noon although most hotels can provide luggage storage and changing facilities if you arrive earlier or stay later. You can also negotiate directly with the hotel the possibility of a late check-out (after 12.00pm).

  • Do you offer senior discounts?

    Yes, if you are 55 or older, please let us know, and we will apply any available discounts to your tour price! Discounts are available based on our suppliers’ offers.

  • Can 3 adults share the same room?

    Yes. Most hotels allow an extra bed to be added to the room at an additional charge. Portugal Trails will select these hotels for you. Please know that in most cases, this bed is smaller, and less comfortable than a regular bed.

  • On which side of the road do you drive in Portugal? Is it safe to drive in Portugal?

    In Portugal we drive on the right hand side of the road, as in the rest of continental Europe (The driver is sitting on the left in the car). It is safe to drive in Portugal. The Portuguese tend to drive faster than in some other countries. The road system has been improved greatly in recent years and there are plenty of new roads, especially motorways that are extremely safe.